INTERNATIONAL EXAM RESCHEDULES
Candidates can reschedule exam appointments as often as they wish within their testing window. Exam testing windows, however, cannot be changed. Test center seats fill up quickly, so be sure to reschedule as early as possible during the testing window.

There is no charge for rescheduling exam appointments but this must be done no later than 12:00 noon (Regional Contact Center time) five business days before the scheduled exam. Candidates who do not reschedule exam appointments within that time frame and who do not appear to take the exam will be considered no-show candidates and will forfeit all fees. Candidates attempting to reschedule their exam appointment less than 30 days before the end of the testing window cannot be guaranteed that a seat will be available. To reschedule your appointment, contact Prometric at www.prometric.com/hrci or your Regional Contact Center.

INTERNATIONAL WITHDRAWALS AND REFUND POLICIES

Withdrawals
Candidates may withdraw from the exam by canceling their appointment on or before 12:00 noon (Regional Contact Center time), five business days before the exam appointment. To cancel an exam, contact Prometric at www.prometric.com/hrci or your Regional Contact Center.

Candidates who have not scheduled an appointment with Prometric but who wish to withdraw from the exam should refer to the “Refunds” section of this appendix.

Withdrawing from an exam appointment does not automatically trigger a refund. Refund requests must be submitted in writing to PES on or before the last day of the testing window. Please see the refund policy and procedures below for more information.

Refunds

• Candidates who withdraw from the exam on or before the late application deadline will receive a full refund of their exam fees.
• Candidates who withdraw from the exam after the late application deadline but no later than 12:00 noon (Regional Contact Center time) five business days before the exam appointment will receive a 50 percent refund of their exam fees.
• Candidates who do not cancel their exam appointment within the specified time frame and/or do not appear for an exam appointment are considered no-show candidates and forfeit all fees. Candidates who cannot take the exam due to a medical or personal emergency should refer to “Refunds for Medical or Personal Emergencies” in Section 03 of this handbook.
• Candidates who do not schedule an exam appointment with Prometric and who do not request a refund on or before the last day of the testing window are considered no-show candidates and forfeit all fees.
• Refund requests must be submitted in writing and mailed or faxed to PES on or before the last day of the testing window (see “Submitting Refund Requests” below for address information). Application fees and other optional service fees are nonrefundable.

Refund requests must include the following information:

• Candidate’s full name as it appears on the application.
• Home and e-mail addresses.
• HRCI ID number (found in the ATT letter).
• Test center location (if applicable).
• Exam appointment date and time (if applicable).
• Date and time the appointment was canceled (if applicable).
• Candidates who did not schedule an exam appointment must include with their refund request a statement indicating that no exam appointment was scheduled with Prometric.

If the refund is to be made payable to an organization, please include the organization’s name and tax ID number. Refunds and overpayments are issued no later than five weeks after the close of the testing window.

Submitting Refund Requests

Mail or fax all refund requests to:
PES
475 Riverside Drive, 6th floor
HRCI Testing Office (470)
New York, NY 10115 U.S.A.
(212) 367-4318 (fax)

INTERNATIONAL NO-SHOW CANDIDATES
Candidates who do not appear for their scheduled exam appointment, who arrive more than 15 minutes late for their appointment, who appear with improper ID or who cancel their appointment later than 12:00 noon (Regional Contact Center time) five business days before the scheduled exam (without a documented personal or medical emergency) will be considered no-shows and will forfeit all fees. No-show candidates may reapply for a future exam window and pay the full fees.

PRESENTING POSITIVE PROOF OF IDENTITY AT INTERNATIONAL TEST CENTERS
All identification documents must be in Latin characters. Candidates testing outside of their country of citizenship must present a passport. Candidates testing within their country of citizenship must present either a passport, driver’s license, national ID or military ID. Candidates must have acceptable and unexpired photo identification to be admitted to a test center. If a candidate’s primary ID does not have a photo and signature, a secondary (backup) ID that contains either a photo or signature (whichever is missing on primary) may be presented. The name on the backup ID must exactly match the primary ID and the name in the scheduling system. Candidates who arrive at the test center without the required identification will not be permitted to test and will forfeit all fees.

CONFIRMING INTERNATIONAL APPOINTMENTS
Appointment confirmation numbers are given to candidates at the time the appointment is made. If appointments are made by phone, appointment details are verified over the phone and no e-mail confirmation of your appointment will be sent. Candidates who schedule online will receive e-mail confirmations of their appointments. Candidates can confirm appointments online at www.prometric.com/hrci (the appointment confirmation number will be required). If you lose your confirmation number, you can confirm your appointment by contacting your Regional Contact Center. Candidates should verify their appointments as soon as possible, but no later than three days before the scheduled exam.

INCLEMENT WEATHER AND LOCAL OR NATIONAL EMERGENCIES
In the event of inclement weather or a national or local emergency, please contact Prometric at the Regional Contact Center to determine appointment status. If the center is closed and appointments are canceled, candidates should wait two business days before calling to reschedule their appointments to allow for eligibility resetting.

HRCI, SHRM, PES and Prometric

The Human Resource Certification Institute is an independent, internationally recognized certifying body for the HR profession. Established in 1976, HRCI awards certifications to professionals who meet eligibility standards and pass a rigorous examination. HRCI testing requires professionals to demonstrate their expertise in the core principles of HR practice and the practical application of those principles. To remain certified, individuals must

fulfill continuing education requirements or demonstrate their current knowledge of the profession through retesting. HRCI is an affiliate of the Society for Human Resource Management (SHRM).

SHRM is the world's largest association devoted to human resource management. The Society serves the needs of HR professionals and advances the interests of the HR profession. Founded in 1948, SHRM has more than 225,000 members in over 125 countries, and more than 575 affiliated chapters. Visit www.shrm.org.

HRCI contracts with the Professional Examination Service (PES) to screen HRCI exam applications for eligibility, process payments, issue Authorization to Test letters, score the exams and mail score reports and certificates. PES also provides psychometric expertise on item writing, exam construction and item analysis; maintains the item banks; and provides statistical information.

Prometric is the global leader in technology-enabled testing and assessment services for information technology certification, academic admissions and professional licensure and certifications. Prometric delivers standardized tests for more than 300 clients, in more than 25 languages, over the Web and through a global network of test centers in 121 countries.

Prometric is the testing vendor with which HRCI contracts for exam delivery services. These services include providing the scheduling and administering and proctoring the exams.

HRCI Model of Professional Excellence

The personal standards of honor and integrity of certified HR professionals must, at all times, be above reproach and conduct should be in a manner that reflects favorably on the profession.

By adhering to the highest standards of honor and integrity, HR professionals create an ethical climate within their organizations.

HR professionals have a duty to protect the interests of employees, the organization and society and to promote and encourage:

• Honesty and trustworthiness in all working relationships.
• Reliability in performing assigned responsibilities.
• Truthfulness and accuracy in what is said and written.
• Constructiveness and cooperation in working relationships.
• Fairness, consideration and nondiscrimination in how we treat others.
• Adherence to the law in all activities.
• Economical use of resources.
• Commitment to excellence in the performance of work.
• Respect for the privacy of others.

PHR, SPHR AND GPHR CERTIFICATION HANDBOOK

This handbook contains complete information about the Professional in Human Resources (PHR), the Senior Professional in Human Resources (SPHR) and the Global Professional in Human Resources (GPHR) exams. It explains eligibility requirements, describes the general content of the exams, provides test specifications and explains what happens after the exam. Strict adherence to all procedures and deadlines in this handbook is critical. If you still have questions about the application process after having read the handbook, please contact HRCI at (703) 548-3440 or (866) 898-HRCI.

PHR-CA, SPHR-CA AND CERTIFICATION HANDBOOK